Jelli API processing delayed

• Jelli system outage from earlier today has created a backlog of items to process.

All programmatic processes are affected:

• Changed-since processing
• Draft logic sync
• Expire flows

Possible revenue impact include:

• Orders for tomorrow not processed by log closure may cause delivery damage. This is not currently expected given the processing times expected.

Update: All queues are caught up.

30 May 2018 15:41 UTC

Jelli APIs are unavailable

Jelli extapi is currently unavailable

All programmatic processes are affected:

• Changed-since processing
• Draft logic sync
• Expire flows

Possible revenue impact include:

• Plan and delivery damage if change-since is not put back on track until logs are closed.
• Overbooking if draft logic is not synchronized with VIERO available inventory and major sales are made on each side.
• Underexpiration of solds (Delivery damage) if expire flows are not normalized until logs are closed.

Update: Jelli has restored DNS and we are seeing activity resume to normal levels. We will be continuing to monitor.

30 May 2018 15:22 UTC

Update: We are resolving this incident and marking services as degraded performance as we catch up on backlog of items later today.

30 May 2018 15:30 UTC

ELK Logs have logs delayed

• From the 20 queues 3 are not backlogged so ³⁄₂₀ of the logs should be current. The rest is expected to catch up by around 6pm. Updates will be posted regularly.

Update: Service is restored. Logs are flowing. There is a gap of missing logs on May 23rd. Recovering options are being analysed. Updates later today.

24 May 2018 11:36 UTC

Update: Service fully restored.

24 May 2018 16:59 UTC